Refund & Returns Policy

Return Window

We accept returns within 30 days of delivery.

To be eligible, your item must be:

• Unworn and unwashed, with no signs of wear, odour, or alteration
• In its original condition, with all original tags and packaging intact
• Accompanied by proof of purchase (your order number)

Items that arrive back to us worn, washed, altered, or without tags will not be refunded and cannot be returned to you.

How to Start a Return

Email us at support@creepyroommate.com within 30 days of delivery with:

1. Your order number
2. The item(s) you'd like to return
3. A brief reason (this helps us improve — it does not affect your refund)

We'll reply within 1-2 business days with a Return Authorization number and the return address.

Do not send anything back before receiving authorization. Unauthorized returns cannot be matched to your order and will not be refunded.

Return Shipping Costs

Return shipping is paid by the customer. Typical cost is $8-$15 within the U.S., depending on the item and the carrier you choose.

We recommend using a tracked service. We are not responsible for returns lost in transit - without tracking, we cannot issue a refund for a parcel that doesn't reach us.

We cover return shipping when the item is damaged, incorrect, or materially different from the product page. In those cases we'll send you a prepaid label.

Restocking Fee

A 15% restocking fee is deducted from the refund on all non-defective returns.

Each piece we carry is secured individually from the label once you order it. When an item comes back to us, it can't be returned to the label — the restocking fee covers the cost of processing and re-listing it.

Example: on a $100 item, your refund would be $85, less your return shipping.

No restocking fee applies if the item is damaged, incorrect, or materially different from the product page. In those cases you receive a full refund and we cover return shipping.

Refunds

Once your return is received and inspected (usually within 2 business days of arrival), we'll email you the outcome.

Approved refunds are issued to your original payment method within 5-7 business days, less the 15% restocking fee where applicable. Depending on your bank, it may take a further 3-10 days to appear on your statement.

Original shipping charges are not refunded. If your order qualified for free shipping and a return brings the remaining order value below the $99.99 threshold, the shipping cost we originally absorbed will be deducted from your refund.

Exchanges

We don't process direct exchanges. If you'd like a different size or colour, return the original item for a refund and place a new order - this is faster and guarantees you get the piece before it sells out.

What Isn't Covered

Many of the labels we carry work in distressed, deconstructed, patchwork, hand-finished, and washed techniques. The following are characteristics of the garment, not faults, and are not grounds for a defect claim:

• Variation in distressing, fraying, or print placement between pieces
• Loose threads, raw edges, and visible seams that are part of the design
• Minor colour variation between screen and garment
• Measurements varying by 1-3cm from the size chart
• Natural creasing or fabric marks from compressed shipping

Please review the size chart on each product page before ordering. All measurements are in centimeters and taken by hand. If you're unsure about sizing, email us before you order - we're happy to help.

Order Cancellation

Orders can be cancelled for a full refund within 12 hours of purchase. After that, your item has been secured from the label and the order cannot be cancelled.

Refused or Undeliverable Parcels

If a parcel is refused at delivery, or returned to us because of an incorrect or incomplete address, the order is not eligible for a refund.

Questions

Email support@creepyroommate.com - we reply within 1-2 business days.