Shipping Policy

Where We Ship

We currently ship to the United States.

Shipping Rates

Order Value	Rate
Under $99.99	Standard Shipping — calculated at checkout
$99.99 and over	FREE Standard Shipping

Delivery Time

Standard Shipping: 14–19 business days

Here's how that breaks down:

• Order processing: 2–4 business days. Every piece we carry is sourced directly from the independent designers behind it. Once you place an order, we secure your item from the label and prepare it for dispatch.
• Transit: 10–15 business days. Your order ships from our consolidation facility to your address.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.

Please note: we're a small independent operation carrying underground labels — not a warehouse full of mass-produced stock. That's why our timeline is longer than a big-box retailer's. What you get in return is a piece almost nobody else in your city will be wearing.

Order Tracking

You'll receive a shipping confirmation email with tracking as soon as your order leaves our facility. Tracking may take 2–3 business days to show activity after dispatch — this is normal and doesn't mean anything is wrong.

Multiple Items

Ordering more than one piece? We consolidate everything into a single shipment. If items come from different brands, we wait until all pieces arrive at our facility before dispatching, which may extend processing by a few days. We'll keep you posted if that happens.

Customs & Duties

All applicable duties are handled on our end. You will not be charged additional customs fees on delivery.

Incorrect Addresses

Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's dispatched, and we can't be held responsible for orders delivered to an address entered incorrectly. If you spot a mistake, email us immediately — if your order hasn't shipped yet, we'll fix it.

Delayed or Lost Parcels

If your tracking hasn't updated in 10+ business days, or your order hasn't arrived within 25 business days, get in touch. We'll investigate with the carrier and make it right.

Questions

Email us at support@creepyroommate.com — we typically reply within 1–2 business days.